Information questions

Frequently Asked Questions

How can I contact Official Spider Store for support?

For any inquiries, issues, or support, you can reach out to us via email at support@officialspidershoodie.com. Our team will respond to you within 24-48 hours.

What is the estimated delivery time for my order?

Orders are typically delivered within 12-18 business days within the USA. Please allow additional time for international shipping or during peak seasons.

What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure payment methods to ensure a hassle-free checkout experience.

What is your return and exchange policy?

We offer a 30-day return and exchange policy on all products, provided they are unworn and in their original condition. For more details, please visit our Shipping & Returns Policy page.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our shipping partner's website.

Information about us

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